Refund policy

Thank you for shopping at Dennishop. We want you to be happy with your purchase. If you aren’t, this policy explains how returns and refunds work.

Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories, cables and inserts included
  • Accompanied by your order number or proof of purchase

Non-returnable items

  • Items that show signs of use, damage or wear
  • Items damaged by misuse, drops or water
  • Gift cards
  • Items marked “Final Sale”

How to start a return

  1. Email us at support@dennishop.com with your order number and the reason for your return.
  2. Within 1–2 business days, we’ll send you return instructions and the return address. Please don’t send items back without contacting us first, as we can’t process them.
  3. Pack the item securely and ship it with a tracking number. We recommend a trackable service, because we can’t be responsible for returns that get lost in transit.

Return shipping

  • If you’re returning an item because you changed your mind, you are responsible for return shipping costs. Original shipping fees are non-refundable.
  • If we sent you the wrong item, or it arrived defective or damaged, we will cover return shipping.

Refunds

  • Once we receive and inspect your return, we’ll email you to confirm the result.
  • If approved, your refund goes to your original payment method within 5–10 business days. Your bank or card issuer may take extra time to post it.
  • Refunds cover the item price. They don’t cover the original shipping fee, unless the return is due to our error.

Damaged, defective or wrong items
If your order arrives damaged, doesn’t work properly, or isn’t what you ordered, contact us within 7 days of delivery at support@dennishop.com. Please include your order number and clear photos of the item and packaging. We’ll send a replacement or issue a full refund, whichever you prefer.

Exchanges
The fastest way to exchange an item is to return it and place a new order for the one you want. We can also exchange it directly if you contact us.

Late or missing refunds
If you haven’t received your refund after 10 business days, check your bank account first, then contact your card company. If you still haven’t received it, email us at support@dennishop.com.

Order cancellations
If you want to cancel an order before it ships, contact us as soon as possible. We can cancel any order that hasn’t been shipped yet.

Contact us
Questions about returns or refunds? Email support@dennishop.com. We usually reply within 1–2 business days.